Herbaland FAQ

PURCHASING

 

Where can I buy HERBALAND products?

 

Right here! Check out our online store and pick up your favorite gummies now! We’re also on Amazon Prime and have amazing retailers in 38 countries. Check out our Store Locator to find a retailer near you! Note: Store selections vary, make sure to check in advance.

 

What type of payment is accepted?

 

Our website accepts Visa, MasterCard, PayPal and Google Pay.

 

What is your refund and return policy?

 

We are positive you will love our gummies. But, if you have an issue, please email pr@herbaland.ca and we will do our best to make it right.

I ordered gummies a few days ago but now they are on sale!

Oh no! If a product you bought goes on special within 7 days of your purchase, we will honor the new discount.* Email pr@herbaland.ca with your order number & we'll take great care of you.

 *Please note, only one coupon code can be used per order. We cannot make adjustments to existing orders that use coupon codes.

 

I ordered gummies a few days ago but now they are on sale!

 

Oh no! If a product you bought goes on special within 7 days of your purchase, we will honor the new discount and issue a partial refund.* Send our Customer Care team an email with your order number & we'll take great care of you.

*Please note, only one coupon code can be used per order. We cannot make adjustments to existing orders that use coupon codes.

 

SHIPPING POLICY

 

Do you offer free shipping?

 

Definitely! Free shipping to both Canada and the USA is available on all orders over $70CAD. For orders under $70CAD, shipping is a $10CAD flat rate for Canada and $15CAD for the USA. 

 

When will my order arrive?

 

You will receive a shipping confirmation email with tracking information once your order has processed. The shipping and handling process typically takes between 2 to 7 business days, however the delivery time will vary based on the shipping option you choose. Have more questions about your order? Contact us at admin@herbaland.ca

Note: We do not process orders on Canada wide statutory holidays and BC statutory holidays, so that the Herbaland Family can spend time with their families.

 

Where do you ship?

 

We ship to Canada and the USA from our website. 

 

LOCAL PICKUP

 

Can I pick up my order from your Richmond, BC head office?

 

Yes! We’d love to have you stop by to pick up your order in-person. Please note, because this is our manufacturing facility, we don’t have a storefront for you to shop from. Please place your order on our website ahead of time and select the pick-up option on the check out page. 

 

What are your office and pickup/receiving hours?

 

We are open Monday to Friday, 9 am to 4 pm PST excluding stat holidays and are closed between Christmas and New Year. Be sure to place your order ahead of time, good products sell out easily!

 

ABOUT OUR GUMMIES

 

Who do we recommend our gummy products for?

 

Gummies are for everybody*! If you’re looking for a fun way to supplement your dietary nutrients, restore a specific deficiency or function, or an athlete looking to maximize your performance, Herbaland Gummies are for you! Gummies are delicious and can be valuable for people who have trouble swallowing capsules or tablets.

 *Gummies are for almost everybody. We do not recommend gummies for children under 4, people who have trouble chewing, or excessive trouble swallowing. If you’re pregnant or breastfeeding, check with your doctor about what supplements you should be taking.

 

Where are your gummies made?

 

Our gummies are made with love in Richmond, BC by our Herbaland Team!

 

Do you have vegan and vegetarian options?

 

Aside from one SKU (Omega-3 Fish Oil), all of our products are vegan or vegetarian. You can shop for the dedicated vegan line here. 

 

Are your products Gluten-Free?

 

Absolutely! Our manufacturing facility is certified gluten-free!

 

Are your ingredients Genetically Modified?

 

No way, Jose! We are proud to say that all of our products use all-natural, non-GMO ingredients.

 

Are your products Halal?

 

You bet! Our product line is fully halal, certified by IFANCC. 

 

Do your products contain allergens?

 

We want everyone to be able to enjoy our gummies! That’s why all our products are free from common allergens. They are gluten-free, soy-free, dairy-free, nut-free, peanut and egg-free. And an added bonus, all of our products are low-sugar or sugar-free!

 

ABOUT HERBALAND

 

Can you make me some gummies?

 

We offer private labeling and contract manufacturing opportunities. Please check out our Business and Partnership sections for more information!

 

What is your privacy policy?

 

Our philosophy is as follows:

  • We limit data collected about you and your use of the platform;
  • Your personal information is never for sale;
  • We use and disclose information to prevent people from abusing the platform;
  • We never disclose it for any other reason unless required by law.