Herbaland FAQ

PURCHASING

Where can I buy HERBALAND products?

Right here! Check out our online store and pickup your favourite gummies right now! We also have amazing retailers all over Canada: check out the Store Locator to find the location nearest you! Note: Stores carry select items. For your convenience, reach out in advance before visiting store locations.

What type of payment is accepted?

Our website accepts Visa, MasterCard and PayPal.

What is your refund and return policy?

We’re sure you’re going to love your gummies! If you are not completely satisfied, please send back the unused portion, along with proof of purchase (including order number), and a brief explanation within 14 days of receiving your order and we will be happy to issue a refund. Please note, return shipping is the customer’s responsibility. If you have any questions or issues, including damaged or erroneous orders, please contact customer service at service@herbaland.ca and we will take great care of you.

I ordered gummies a few days ago but now they are on sale!

Oh no! If a product you bought goes on special within 7 days of your purchase, we will honor the new discount and issue a partial refund.* Send our Customer Care team an email with your order number & we'll take great care of you.

*Please note, only one coupon code can be used per order. We cannot make adjustments to existing orders that use coupon codes.

SHIPPING POLICY

Do you offer free shipping?

Definitely! Free shipping to Canada is available on all orders over $70CAD. For orders under $70CAD, shipping is a $10CAD flat rate for Canada. If your from US, check www.herbaland.com.

When will my order arrive?

You will receive a shipping confirmation email with tracking information once your order has processed. The shipping and handling process typically takes between 2 to 7 business days, however the delivery time will vary based on the shipping option you choose. Have more questions about your order? Contact us at admin@herbaland.ca.

Note:  We do not process orders on Canada wide statutory holidays and BC statutory holidays, so that the Herbaland Family can spend time with their families.

Where do you ship?

We ship to Canada only. If your from US, check www.herbaland.com.

LOCAL PICKUP

Can I pick up my order from your Richmond, BC head office?

Yes! We’d love to have you stop by to pick up your order in-person. Please note, because this is our manufacturing facility, we don’t have a storefront for you to shop from. Please place your order on our website ahead of time and email service@herbaland.ca with your order number to arrange for free local pick-up.

What are your office and pickup/receiving hours?

We are open Monday to Friday, 9am to 5pm PST excluding stat holidays and are closed between Christmas and New Year. Be sure to place your order ahead of time, good products sold out easily...

ABOUT OUR GUMMIES

Who do we recommend our gummy products for?

Gummies are for everybody*! If you’re looking for a fun way to supplement your dietary nutrients, restore a specific deficiency or function, or an athlete looking to maximize your performance, Gummies are for you! Gummies turn a mundane daily task into fun, and can be valuable for people who have trouble swallowing capsules and tablets. *Gummies are for almost everybody. We do not recommend gummies for children under 4, people who have trouble chewing, or excessive trouble swallowing. If you’re pregnant or breastfeeding, check with your doctor about what supplements you should be taking.

Where are your gummies made?

Our gummies are made with love in Richmond, BC by our Herbaland Team!

Are your products vegan or vegetarian?

All* of our products are vegan or vegetarian. You can shop the dedicated vegan line here. All of our products are currently Vegan, with the exception of our Omega-3 from Fish Oil. We plan on discontinuing this product soon! 

Are your products Gluten-Free?

Absolutely! Our manufacturing facility is certified gluten-free!

Are your ingredients Genetically Modified?

No way, Jose! We are proud to say that all of our products use all-natural, non-GMO ingredients.

Are your products Halal?

You bet! Our product line is fully halal, certified by IFANCC. 

Do your products contain allergens?

We want everyone to be able to enjoy our gummies! That’s why all our products are free from top Allergens. They are gluten-free, soy-free, dairy-free, nut-free, peanut and egg-free.

ABOUT HERBALAND

Where are your products made?

Right here in beautiful British Columbia in Canada baby! We are a Richmond, BC company, proudly manufacturing all of our healthy, innovative products in our state-of-the-art manufacturing facility.

Can you make me some gummies?

We offer private label and contract manufacturing opportunities. Please check out our Business and Partnership sections for more information!

What is your privacy policy?

Our philosophy is as follows:

  • We limit data collected about you and your use of the platform;
  • Your personal information is never for sale;
  • We use and disclose information to prevent people from abusing the platform;
  • We never disclose it for any other reason unless required by law.